Frequently Asked Questions

How Does Your HIVE Service Work?

Once you sign on, you will experience the HIVE onboarding process, which includes a 2-hour client consultation meeting, S.W.A.R.M session, access to a personal brand portal, and completion of all services according to a personalized social calendar.

What is S.W.A.R.M?

S.W.A.R.M is our unique process that includes the client and all relevant members of the HIVE team. Its purpose is to allow us to deeply understand our CLIENT’s business and history, complete a S.W.O.T. analysis, and evaluate target audiences, voice and assets. Information gathered will be organized and presented in formats including a Brand Architecture, Brand Guide and more. This will also serve as our guide as we research, develop content, select social media outlets, and develop graphics.

What is HIVE HQ*?

Hive HQ is your personalized portal in which you will have live and real-time access to:

  1. Your social media interface with:
    1. Your social media calendar
    2. All your social media activity (posts, tweets, etc.)
    3. All public interactions with your brand
    4. All real-time performance and activity reports and trends
    5. All content that is pending your approval
  2. Your Project workspace where:
    1. You can see and monitor all your projects, tasks and milestones with regard to your service
    2. You can interact with projects including adding tasks and be tasked
    3. View your team’s overall work status including overdue items
  3. Your Brand Architecture
  4. Your Brand Guide
  5. Your SWOT Analysis

Please note that your subscription comes with one license to this portal. Additional licenses can be purchased for $50/license.

Am I Required to Sign an Annual Contract?

No. This is a month-to-month service. Your credit card will be debited on the first of each month for services rendered for that month. If you wish to discontinue your service, we require a 30-day cancellation period as we are continuously researching and developing content for your brand. We provide a 10 percent discount if you are willing to sign up for an entire year and pay in advance.

Are There Discounts if I Sign-Up for the Entire Year?

Yes, a 10% discount will apply if you sign the Service Level Agreement effective for a period of one year from the date of signing. You will be invoiced twice during the year; once at the beginning of the Agreement for six months and then again after six months for the second six months of the Agreement.

Who Owns All the Assets that Have Been Created During My Agreement with CHAKRA COMMUNICATIONS?

All digital and other brand assets created during our agreement will belong to the CLIENT after the CLIENT has been a subscriber for a period of six months and as long as the CLIENT is current with all payments.

Are There Any Hidden Costs?

There are no hidden costs for products and services listed in the Agreement. If CLIENT requires product or service beyond the scope of the Agreement, a written proposal will be provided to the CLIENT. Work will commence on the additional projects only after written approval from the CLIENT. Please note that sales tax will apply in accordance to the laws of the State of New York.

What if I Need a New Website?

We have a couple of methods of providing this service:

  1. We create a proposal based upon your needs and complete the project based upon your approval. This is paid for on completion and acceptance of the website.
  2. We also have a leased website offering. In this situation, we will create a proposal for a new website. On approval, we will split the cost of the website and associated costs (SSL Certificate, hosting, etc.) equally over a period of 12 months. At the end of the 12 months, the ownership of the website transfers to you for $1. You are also able to sign on for a new website if so desired. The same rules and regulations will apply. This is an excellent way to have a new website every year without the upfront costs.

Who Will I Work With on a Day-to-Day Basis?

You will be assigned a Brand Manager who will be in regular contact with you and will be responsible for overall performance and client satisfaction. You will also have a graphic designer, content writer and a SEO specialist on your team.

What is Trademark Watch and Why is it Included in this Service?

Trademark Watch service is the process of retaining a third party for the purpose of monitoring the marketplace for unauthorized or improper uses of one’s marks. Trademark watching detects any conflicting trademark applications around the U.S. at the moment of publication. This allows the trademark owner to file oppositions in time to stop third-party incursion. Trademark watching is done in to prevent infringement.

We consider your brand to have great value and something that must be protected from infringement. Once you sign up, you will receive Watch Notices with all potential infringements of your registered trademarks in the US. If you need assistance with registering your trademark, please call us. We can help.

Why is Trademark Watch Important to You?

You have spent countless hours and hundreds of thousands of dollars into creating the successful brand you have today. This is your property and no other business has a right to it. We make sure of this by monitoring all new companies formed nationally every day and alerting you of any infringements on your intellectual property. We can also provide GLOBAL trademark watch for an additional price.

Are there Discounts for Non-Profit Organizations?

Yes, at HIVE we have a commitment to not-for-profit organizations. We offer the BEE LEGENDARY level of service for $750 instead of the standard $1,000 for for-profit businesses.

I need more than one person in my organization to have access to the Social and Project Management Dashboard. Is this possible?

Your HIVE subscription includes one license for the Social and Project Management Dashboard. This license can be shared amongst individuals as long as they are not logging on concurrently. Additional licenses may be purchased for $50/month/each. Please contact your Brand Manager if you would like to purchase additional licenses.


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